Managed Service Provider · Affi (VR)
IT that helps your business grow
An external IT department working for you: infrastructure, security, cloud, communication and AI. We prevent problems before they become emergencies.
20+ years of experienceA single point of contactClear monthly fee
20+
years of experience
24/7
proactive monitoring
5
technology pillars
5 min
urgent ticket pickup
Local companies that rely on us
Our 5 pillars
Everything your business needs, managed by us
A single point of contact for every technology need, with a clear and predictable monthly fee.
Infrastructure Management
An external IT department, always on
Networks, servers, devices and software managed as if you had an internal IT department. Proactive monitoring, technical support and clear costs.
- 24/7 proactive RMM monitoring
- Dedicated Help Desk
- Unlimited on-site support
Cybersecurity
It's not if, but when. Be ready
Every 39 seconds an attack hits a connected device. We protect your business with tools, procedures and controls monitored 24/7.
- Managed firewall
- Advanced antivirus (EDR/EPDR)
- Strong authentication (MFA)
Cloud
Flexibility and continuity, managed wisely
Moving part of your infrastructure to the cloud cuts fixed costs and boosts continuity. But only if done wisely: we guide you.
- Data backup (3-2-1 strategy)
- Cloud Server
- Managed Microsoft 365
Unified Communication
Every contact, an opportunity managed well
The way you answer the phone is the first face you show your customer. A communication platform that routes every contact to the right place.
- VoIP phone system
- Mobility (BYOC)
- VoIP and DECT phones
CRM and Artificial Intelligence
Fewer repetitive tasks, more value from every contact
Tailor-made CRM and AI-driven process automation. Strategic levers that let even small businesses compete with advanced tools.
- Turnkey CRM
- Process automation
- Business software sync
A network under control
What we can monitor and manage
An approach that goes well beyond PCs and servers, for those who want a professionally managed network.
Network core
- Managed switches (PoE, stacking)
- Routers and firewalls
- SD-WAN, load balancers
Servers & virtualization
- Physical Windows/Linux servers
- VMware, Hyper-V, Proxmox
- NAS, SAN, backup appliances
Company endpoints
- PCs, laptops, tablets
- Printers and MFPs
- POS, registers, handhelds
Logical security
- Antivirus and anti-malware
- Backup and patching
- Active Directory, DNS, DHCP
Video surveillance
- IP cameras, NVR/DVR
- Access control and badges
- IP intercoms
Power & IT environments
- Network-managed UPS
- Smart PDUs
- Server room sensors
The IT Solver method
We don't wait for problems, we catch them first
From “fix it later” to “prevent it first”: a clear, tracked and shared process.
1
Analysis
We look for the real cause, not just the symptom.
2
Planning
We define times, tools and people involved, with clear SLAs.
3
Action
We act quickly and clearly, remotely or on-site.
4
Verification
We test every change before closing.
5
Feedback
Detailed, easy-to-read report for the client.
6
Solution
Definitive: we don't accept stop-gap fixes.
It's not if, but when
Cyber threats are no longer a remote possibility
Small businesses are targets too, often because they're less protected. We help you be ready.
Explore security39 sec
a cyberattack hits a connected device
Univ. of Maryland
82%
of ransomware attacks target small and medium businesses
Industry report
85%
of breaches start from a simple email
IBM
43%
of cyberattacks hit small businesses
Cisco Umbrella
Why IT Solver
From “fix it later” to “prevent it first”
We don't wait for problems, we catch them first. In 85% of cases the issue is already known and being resolved.
85%issues already known and being resolved
An IT department always on
As if it were internal to your company, without the management costs.
A single point of contact
Knows your business and follows you over time, with fixed costs and full control.
Security at the core
Anomalies and risks caught before they become a blocker. Compliance included.
Qualified technicians
In-house systems team and NOC, with cutting-edge tools.
AI Assistant
Iago, your first ally in IT support
Iago is our Artificial Intelligence assistant trained on hundreds of real cases. It knows your infrastructure, solves everyday issues and — when needed — hands over to a human technician.
Discover IagoPartners
Selected technologies. Certified expertise.
An ecosystem of partners that lets us design, protect, integrate and manage IT in a more solid, scalable and repeatable way.
Cybersecurity & MSP
WatchGuard
Gold PartnerIntegrated cybersecurity
Complete protection of network, endpoints and advanced threats.
N-able
N-central technical cert.Proactive monitoring
More control over systems, less downtime and fewer manual interventions.
CoreTech
1Stack Advanced CertifiedReliable Cloud MSP
Backup, cloud services and continuity with centralised management.
Riello
Silver PartnerPower continuity
Infrastructure protection and reduced blackout risk.
Workplace & Communication
HP
Business PartnerProfessional hardware
Reliable devices for workstations, offices and infrastructure.
Microsoft
PartnerCloud and productivity
Collaboration, security and modern management of users, data and services.
Proxima
Advanced Technical CertificationUnified communication
Cloud phone system and voice services for fluid, scalable communication.
CPN
Master PartnerConnectivity and networking
More stable, performant and continuous network and infrastructure services.
Processes & CRM
OpenCRM Italia
Technology partner and CRM system integratorSales processes under control
More order, less information loss and greater operational productivity.
Partnerships that don't stay on paper. We use them to build more solid solutions, more orderly processes and IT that's more useful to everyday work.
FAQ
Answers to the most common questions
What does having an external IT department mean?
It means having a team that manages networks, servers, devices and software as if it were internal, but with a clear fee and without the cost of an employee. A single point of contact that knows your business and follows you over time.
How does proactive monitoring work?
A small software agent on each device talks to our NOC. We get real-time alerts and solve many issues before you even notice. It's like having a guardian working 24/7, silently.
Are my data safe and GDPR compliant?
Yes. Our services are designed to be GDPR compliant: tracked access, encrypted backups, System Administrator role and documentation of the measures adopted.
How much does the service cost?
Every solution is sized to your business, so the cost depends on real needs. We work with clear, predictable monthly fees: get in touch for a free assessment and a tailor-made quote.
Do you only work in the Verona area?
We are based in Affi (VR) and closely follow local companies, but most support happens remotely: we can support clients anywhere.
Let's talk about your business
Tell us your needs: we'll propose the best solution, no commitment.